THE MOVEMENT ORG

TERMS OF SERVICE

Effective date: 2 September 2026

1. About these Terms

1.1 Who we are

The Platform is owned and operated by Chris Van Doren Pty Ltd trading as The Movement Organization and operating the brand The Movement Org (referred to as TMO, we, us or our).

Our contact email for notices under these Terms is admin@themovementorg.com.

1.2 Acceptance

These Terms apply when you access or use the Platform, create an Account, upload Content, purchase or sell anything through the Platform, submit or respond to an enquiry, communicate through the Platform, or otherwise use any TMO feature.

By doing any of those things, you agree to these Terms. If you do not agree, you must not use the Platform.

1.3 Other terms and policies

These Terms incorporate:

• our Privacy Policy;

• any rules, standards or policies clearly presented through the Platform;

• the applicable Listing and any Seller terms that are valid under these Terms; and

• any separate written agreement entered into with TMO for a service outside the ordinary Platform infrastructure.

If there is an inconsistency, these Terms prevail over a Seller’s terms unless applicable law requires otherwise. A separate written agreement with TMO prevails only for the separate service covered by that agreement.

1.4 Definitions

In these Terms:

Account means a registered TMO account.

Business Day means a day other than a Saturday, Sunday or public holiday in Queensland, Australia.

Content means profiles, text, photographs, images, videos, audio, choreography, recordings, comments, listings, documents, messages and other material uploaded, submitted, displayed or communicated through the Platform.

Customer means a person who purchases Digital Content, a Service or an Event through the Platform.

Digital Content means paid video or other digital material supplied through My Library or another TMO access feature. Digital Content is not a physical product and is not downloadable unless the Listing expressly says otherwise.

Event means a live class, workshop, performance, seminar or other scheduled group experience sold through the Platform.

Hire Talent Enquiry means an introduction or enquiry sent through Hire Talent, a Career Hub, a booking form or another TMO enquiry feature where TMO does not process the resulting job payment as a Marketplace Transaction.

Listing means a Seller’s offer for Digital Content, a Service or an Event displayed through the Platform.

Marketplace Transaction means a purchase paid for through the TMO checkout.

Payment Provider means Stripe or another third-party provider used by TMO to process payments, connected accounts, transfers, refunds or payouts.

Platform means themovementorg.com and the TMO website, application, account areas, discovery tools, Career Hubs, Member Hubs, stores, communications and related services.

Pro Membership means the paid TMO membership that enables commercial selling and any other benefits displayed when the membership is purchased.

Seller means an eligible person who offers Digital Content, Services or Events through the Platform.

Seller Earnings means the amount attributable to a Seller after deducting TMO’s commission, Payment Provider fees, refunds, reversals, chargebacks, taxes or withholdings required by law, and any other amount validly due under these Terms.

Service means a service sold through the Platform, including a one-off service, class, private lesson, coaching, choreography, creative direction, program, pass, package or bundle. An Event is dealt with separately where these Terms say so.

Service DM means the Platform conversation made available to the relevant Customer and Seller for a Marketplace Transaction.

72-Hour Review Window means exactly 72 elapsed hours beginning when the relevant Seller action is recorded by the Platform, subject to clause 17.

User means any person who accesses or uses the Platform, including a Customer or Seller.

2. TMO’s role

2.1 Platform infrastructure

TMO provides technology and infrastructure that may enable Users to:

• create and display professional profiles and Career Hubs;

• discover and contact dancers;

• send and receive Hire Talent Enquiries;

• list, purchase and access Digital Content;

• list and purchase Services and Events;

• communicate in relation to Marketplace Transactions;

• process payments and Seller transfers through a Payment Provider; and

• access general Platform support and career guidance.

2.2 Third-party Sellers provide the product or service

Unless a Listing expressly identifies TMO as the seller or provider, the Seller shown in the Listing provides the Digital Content, Service or Event. The contract for that Digital Content, Service or Event is between the Customer and that Seller.

TMO is responsible for its own Platform obligations under these Terms, but TMO does not perform, supervise or guarantee a third-party Seller’s Service or Event.

2.3 Limited payment collection role

For Marketplace Transactions, each Seller authorises TMO and the Payment Provider to collect Customer payments in connection with the Seller’s Listing and to apply those payments in accordance with these Terms.

Payment by a Customer through the TMO checkout satisfies the Customer’s payment obligation for the amount paid, subject to any valid refund, reversal or chargeback.

This limited payment role does not appoint TMO as the Seller’s employer, talent agent, employment agent, manager, partner, joint venturer or general commercial representative.

2.4 TMO is not a talent or employment agency

Merely using the Platform does not create an employment, agency, partnership, fiduciary, joint venture or franchise relationship between TMO and a User.

TMO does not negotiate, manage or guarantee work for a dancer unless TMO has expressly agreed to do so under a separate written arrangement.

2.5 No guaranteed outcome

TMO does not guarantee any minimum number of views, followers, enquiries, bookings, sales, customers, income, professional opportunities or career results.

3. The Customer-Seller contract

3.1 Contracting parties

For each third-party Marketplace Transaction:

• the Seller is responsible for supplying the Digital Content, Service or Event;

• the Customer purchases from the Seller;

• TMO facilitates the Platform, payment and communication infrastructure; and

• the Payment Provider processes payment and transfer functions under its own terms.

3.2 Contract terms

The Customer-Seller contract includes:

• the Listing as it appeared when the Customer purchased;

• these Terms;

• any valid Seller cancellation, expiry or fulfilment terms clearly disclosed before purchase; and

• any later written agreement between the Customer and Seller, including through the Service DM, that does not remove legal rights or conflict with these Terms.

3.3 Seller terms

A Seller may offer terms that are more favourable to the Customer than these Terms. A Seller cannot use their own terms to:

• remove a right that cannot legally be excluded;

• misrepresent the Customer’s rights;

• avoid the Seller’s responsibility for supplying the purchase;

• impose an undisclosed fee, expiry, restriction or material condition; or

• contradict a mandatory TMO marketplace rule.

3.4 TMO administrative decisions are limited

Any TMO decision about holding, releasing, refunding or recovering marketplace funds is an administrative Platform decision. It is not a judicial determination, arbitration award, or final determination of the legal rights between the Customer and Seller.

4. Accounts and age requirements

4.1 Minimum age

You must be at least 13 years old to create a Customer Account.

A person aged 13 to 17 may use a Customer Account and purchase eligible Digital Content or Events only with the permission of a parent or legal guardian and using a payment method they are authorised to use.

4.2 Activities restricted to adults

You must be at least 18 years old to:

• create or operate a Dancer or Seller Account;

• sell anything through the Platform;

• upload commercial Content for sale;

• purchase a Service; or

• enter any other transaction marked as restricted to adults.

An Event may impose a higher age requirement or require parent or guardian participation.

4.3 Parent or guardian responsibility

A parent or legal guardian who permits a person under 18 to use the Platform is responsible for supervising that use and ensuring that the minor complies with these Terms, to the extent permitted by law.

4.4 Accurate information

You must provide accurate, current and complete information and promptly update it when it changes. You must not impersonate another person, create a misleading identity or misrepresent your age, qualifications, experience, availability, location or authority.

4.5 Account security

You are responsible for keeping your login details secure and for activity conducted through your Account, except to the extent the activity resulted from TMO’s breach of law or security obligations.

You must promptly notify TMO if you suspect unauthorised access or use.

4.6 Communications

You must keep a current email address on your Account. TMO may use your registered email address, Platform notifications or dashboard notices for operational and legal communications.

4.7 Closing an Account

You may request closure of your Account. Closure does not:

• cancel an active Marketplace Transaction;

• remove an obligation to a Customer, Seller, TMO or Payment Provider;

• remove valid payment, tax, fraud-prevention, dispute or legal records;

• automatically remove Digital Content already purchased by Customers; or

• prevent TMO retaining information as described in the Privacy Policy or required by law.

TMO will handle personal information associated with a closed Account under the Privacy Policy and applicable law.

5. Acceptable use

5.1 General conduct

You must not use the Platform to:

• break the law or encourage unlawful conduct;

• commit fraud, process an unauthorised payment or abuse a refund or chargeback process;

• threaten, harass, bully, stalk, exploit, defame or unlawfully discriminate against another person;

• upload child sexual abuse material, pornography involving minors, exploitative sexual content, non-consensual intimate content or Content that sexualises a minor;

• incite violence or hatred;

• infringe intellectual property, privacy, publicity, confidentiality or other rights;

• publish materially false or misleading information;

• introduce malware, scrape the Platform without permission, bypass access controls, interfere with the Platform or test its security without authority;

• collect or use another User’s personal information for an unrelated purpose;

• manipulate reviews, transactions, engagement or Platform systems; or

• do anything that creates an unreasonable safety, legal, financial or reputational risk for another User or TMO.

5.2 Public Content is not confidential

Content placed on a public profile, Career Hub, Listing, store, directory, Discovery feed, Timeline or other public area may be publicly visible. Do not upload confidential or sensitive information that you do not want displayed publicly.

5.3 Reports

Users should report suspected fraud, unlawful Content, serious safety concerns, harassment, intellectual property infringement or payment abuse to TMO promptly.

6. Free and Pro Membership

6.1 Membership options

TMO may offer free and paid Account levels. The current price, billing interval and included Pro Membership benefits are those displayed at the time of subscription.

TMO may describe a price as a launch, introductory or promotional price. Unless TMO expressly states otherwise, such a price does not guarantee that the same price will apply indefinitely.

6.2 Billing and automatic renewal

A Pro Membership is charged in advance on a monthly or annual basis, as selected at checkout, and renews automatically until cancelled.

There is no free trial unless one is expressly offered at checkout.

You authorise the Payment Provider to charge the applicable recurring amount to your selected payment method.

6.3 Cancellation

You may cancel a Pro Membership through the available Account or membership controls.

Cancellation stops the next renewal. Pro Membership continues until the end of the period already paid for unless TMO states otherwise or applicable law requires another outcome.

There is no prorated change-of-mind refund for an already commenced membership period. This does not limit any remedy available where TMO has failed to provide the purchased membership in accordance with applicable law.

6.4 Price and fee changes

TMO may change Pro Membership pricing or marketplace commission for future periods and future Marketplace Transactions.

For a change that affects an existing Pro Member’s next renewal, TMO will give at least 30 days’ notice where reasonably practicable. The Member may cancel before the changed price takes effect.

A change does not retrospectively alter an amount already paid or a Marketplace Transaction already completed.

6.5 Failed payments

If a renewal payment fails, TMO or the Payment Provider may retry the payment and may restrict or end Pro benefits until payment succeeds.

6.6 Selling is Pro-only

Unless TMO expressly states otherwise, only eligible Pro Members may create new paid Listings or make paid products available for new purchases.

6.7 Effect of ending Pro

When Pro Membership ends:

• the Seller’s paid products may become unavailable for new purchase;

• the Seller remains responsible for all existing orders, Customers, Services, Programs, Passes, Events, refunds, disputes and other obligations;

• legitimate Customer access to previously purchased Digital Content remains available where reasonably and legally possible; and

• amounts already owed to TMO, a Customer or the Payment Provider remain payable.

TMO will not delete a product or transaction record merely because Pro Membership ends where the record is required to fulfil an existing purchase or legal obligation.

7. Sellers and independent status

7.1 Seller eligibility

A Seller must:

• be at least 18 years old;

• hold an eligible Pro Membership;

• complete the Payment Provider’s connected-account requirements;

• have legal capacity and authority to conduct the Seller’s business; and

• comply with these Terms and applicable law.

7.2 Independent business

A Seller operates independently and is responsible for deciding how to run and fulfil the Seller’s business, subject to the Listing, these Terms and applicable law.

TMO does not control the Seller’s working hours, methods, professional judgement, session scheduling, business expenses, taxes, insurance or client management.

7.3 No employment or talent agency relationship

A Seller is not an employee, worker, representative, talent client, franchisee, partner or general agent of TMO merely because the Seller uses the Platform.

TMO does not provide employment benefits, wages, superannuation, workers compensation or similar entitlements to Sellers.

7.4 Seller responsibility

The Seller is responsible for:

• the accuracy and legality of each Listing;

• providing the purchase as described;

• attendance, punctuality and professional conduct;

• agreed dates, times, locations, delivery modes and deliverables;

• reasonable care, skill and safety;

• qualifications, licences, permits and insurance where required;

• the conduct of the Seller’s personnel or subcontractors;

• tax registrations, reporting and payment obligations; and

• compliance with consumer, employment, workplace, privacy and other applicable laws.

7.5 Customer information

A Seller may use Customer information received through TMO only to:

• fulfil and support the relevant transaction;

• communicate about the purchase;

• comply with law; or

• undertake another use for which the Customer has separately consented.

A Seller must not add a Customer to unrelated marketing or disclose Customer information to another person without a lawful basis.

7.6 Avoiding marketplace fees

A Seller must not ask a Customer who is attempting to purchase a specific TMO Listing to pay for that same listed transaction outside the Platform for the purpose of avoiding TMO’s disclosed commission or Payment Provider process.

This clause does not prevent:

• off-Platform communication needed to fulfil a purchase;

• later independent arrangements that are not a diversion of an active TMO Marketplace Transaction;

• arrangements arising from a Hire Talent Enquiry where TMO does not offer or process the relevant transaction through checkout; or

• a separately agreed TMO management arrangement.

TMO does not impose a fixed penalty merely because a Customer and Seller later work together independently. Repeated or deliberate fee avoidance may result in restriction of selling privileges.

8. Hire Talent Enquiries and independently arranged work

8.1 Enquiry service

Hire Talent and related features help Users discover and contact dancers. Unless the parties purchase a specific Service through the TMO checkout, an enquiry is not itself a Marketplace Transaction.

8.2 Independent agreement

The Customer and dancer are responsible for agreeing the scope, fee, contract, payment method, cancellation terms, intellectual property, safety and other conditions of independently arranged work.

TMO is not responsible for collecting payment, supervising performance or resolving every dispute arising from an independently arranged job.

8.3 Due diligence

Each party must conduct reasonable due diligence appropriate to the proposed work. This may include identity, reference, experience, qualification, work-right, child-safety, insurance, location and safety checks.

Unless TMO expressly states that a particular check has been completed, TMO does not represent that a User has passed a background, police, child-safety, health, employment or professional check.

8.4 Laws and workplace obligations

Users arranging professional work must comply with applicable minimum pay, employment, contractor, workplace health and safety, discrimination, child-safety, tax and insurance laws.

9. Listings and marketplace presentation

9.1 Listing information

A Seller must clearly and accurately disclose all information material to a purchasing decision, including where relevant:

• the nature and description of the product or service;

• what is included and excluded;

• the price;

• delivery mode;

• duration or access period;

• commencement date, event date or process for arranging a date;

• applicable time zone;

• location or online requirements;

• pass, program, package or bundle inclusions;

• expiry, usage or attendance conditions;

• customer cancellation and rescheduling terms;

• age, skill, equipment, health or participation requirements; and

• any material limitation or risk.

9.2 Description must be honoured

A Seller must provide what the Listing describes. A Seller must not substitute materially different Digital Content, Services, instructors, dates, locations, formats or deliverables without the Customer’s agreement, except where a reasonable minor change is permitted by the Listing and law.

9.3 Seller changes

A Seller may change a Listing prospectively for future Customers. A later change does not alter the contract for a Customer who already purchased unless that Customer agrees or applicable law permits the change.

9.4 Platform moderation

TMO may refuse, unpublish, restrict, correct or remove a Listing or Content where TMO reasonably believes it:

• breaches these Terms or law;

• infringes rights;

• creates a safety, fraud or security risk;

• is materially misleading;

• is technically incompatible with the Platform; or

• is otherwise reasonably unsuitable for the Platform.

Where appropriate, TMO will give the User a reasonable opportunity to correct an ordinary, remediable issue. TMO may act immediately for serious risks.

9.5 Display and ranking

TMO may organise, rank, recommend, feature or limit Content and Listings based on factors such as relevance, membership, completeness, quality, safety, location, availability, customer experience and Platform design.

TMO does not guarantee any placement, ranking, reach or visibility.

10. Content and intellectual property

10.1 Ownership

You retain ownership of intellectual property rights you hold in Content you upload.

TMO owns or licenses the Platform, branding, software, page design, databases and Content created by or for TMO. You must not copy, reproduce, modify, scrape, reverse engineer or commercially exploit those materials except as permitted by law or written permission.

10.2 Licence to TMO

By uploading Content, you grant TMO a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, format, display, communicate, distribute and use that Content as reasonably necessary to:

• operate, secure and improve the Platform;

• display your profile, Listing or Content;

• facilitate purchases and Customer access;

• promote the Platform and your publicly available Content; and

• enforce these Terms or comply with law.

The licence continues while the Content is available through the Platform. After deletion or Account closure, it continues only to the extent reasonably required for existing Customer purchases, transaction records, legal compliance, dispute handling, security, backups and authorised promotional material already produced.

10.3 Your warranties

You warrant that:

• you own the Content or have all permissions required to upload and use it;

• all identifiable people, or their legal guardians where required, have consented;

• TMO’s and Customers’ permitted use will not infringe intellectual property, moral, privacy, publicity, confidentiality or contractual rights;

• the Content is accurate and not materially misleading;

• any endorsement, sponsorship or advertising is lawfully disclosed; and

• the Content complies with these Terms and applicable law.

10.4 Commercial music and third-party rights

Where Content is offered for paid access or commercial use, the Seller is responsible for obtaining all licences, permissions, clearances and consents required for the music, sound recording, choreography, audiovisual material, performers and other third-party material contained in it.

TMO does not obtain music, synchronisation, master recording, public performance, choreography or other third-party licences on a Seller’s behalf unless TMO expressly agrees in writing.

10.5 Customer licence to Digital Content

A Customer who validly purchases Digital Content receives a personal, limited, non-exclusive, non-transferable and non-commercial right to access and view it through the Platform for the access period described in the Listing and these Terms.

Unless the Listing expressly permits it, a Customer must not download, screen-record, copy, share, resell, publish, perform publicly, distribute, upload elsewhere or bypass access controls relating to Digital Content.

10.6 Intellectual property complaints

TMO may remove or restrict Content while investigating a credible infringement complaint. TMO may request evidence of ownership or licensing and may terminate repeat or serious infringers.

11. Marketplace payments and Seller Earnings

11.1 Payment Provider

Marketplace payments, connected Seller accounts, refunds, transfers and payouts are processed through the Payment Provider, currently Stripe.

Users must comply with the Payment Provider’s applicable terms. TMO may replace or add a Payment Provider where reasonably necessary.

11.2 Payment upfront

A Customer pays the full checkout amount upfront when purchasing Digital Content, a Service or an Event.

11.3 TMO commission and processing fees

Unless a different rate is clearly disclosed before the Seller makes a sale:

• TMO charges the Seller a marketplace commission equal to 10% of the sale price; and

• Payment Provider processing and connected-account fees are separate and are borne by the Seller.

TMO may show estimated Seller Earnings, but final amounts may differ due to taxes, refunds, foreign exchange, Payment Provider fees, disputes or adjustments.

11.4 Release is different from bank payout

When these Terms say TMO releases or authorises Seller Earnings, that means TMO permits or initiates the relevant transfer within the Payment Provider’s system.

The Payment Provider and the Seller’s bank determine when transferred funds become available or arrive in the Seller’s bank account. TMO does not guarantee a specific bank-arrival time.

11.5 No escrow

TMO and the Payment Provider do not provide an escrow service under these Terms. Payment amounts may remain within the Payment Provider’s infrastructure pending the applicable release condition, risk review, refund, dispute or transfer.

No amount is held on trust for a User unless applicable law expressly requires it.

11.6 Holds and reserves

TMO or the Payment Provider may delay or withhold a transfer or payout where reasonably necessary to address:

• a pending commencement, completion or review process;

• a refund, dispute or chargeback;

• fraud, suspicious activity or security risk;

• a negative connected-account or Platform balance;

• a breach of these Terms;

• a legal, regulatory or Payment Provider requirement; or

• an operational error requiring investigation.

11.7 Currency and conversion

The applicable currency is displayed at checkout. A bank or Payment Provider may apply exchange rates or conversion fees outside TMO’s control.

11.8 Taxes and reporting

Each Seller is responsible for the Seller’s own income tax, GST, VAT, sales tax, registration, invoicing and reporting obligations.

TMO does not provide tax advice. Where law requires TMO or a Payment Provider to collect, withhold, remit or report an amount or transaction, TMO may do so.

A Seller must provide accurate tax identification and transaction information reasonably required for legal or platform-reporting obligations. TMO may disclose that information to tax or other authorities where legally required.

Amounts payable to TMO or charged at checkout will be treated as inclusive or exclusive of applicable taxes as stated at the relevant time.

12. Digital Content and My Library

12.1 Delivery

Digital Content is considered delivered for Platform purposes when paid access has been added to the Customer’s My Library or other stated access area and the Content is reasonably usable.

12.2 Seller Earnings

Subject to fraud, risk, refund or legal holds, TMO may authorise the Seller’s Earnings after usable Digital Content access has been delivered. The Service 72-Hour Review Window does not ordinarily delay Digital Content transfer release.

12.3 Customer reporting window

TMO may provide a 72-hour customer-support reporting window after delivery so a Customer can promptly report a duplicate purchase, broken access, the wrong Content, or Content that is materially not as described.

That reporting window is an operational support process. It does not impose an arbitrary deadline on rights that cannot legally be limited.

12.4 Change of mind

Once usable access to Digital Content has been delivered, the Customer is not entitled to a voluntary change-of-mind refund unless the Seller or TMO expressly offers one.

12.5 Faulty, unavailable or incorrect Content

If Digital Content is inaccessible, corrupted, materially different from the Listing or otherwise does not comply with applicable consumer guarantees:

• the Seller and TMO may first have a reasonable opportunity to correct access or supply the correct Content where that is an appropriate remedy; and

• a replacement, refund, partial refund or other remedy may apply depending on the issue and applicable law.

For example, a video described as a hip-hop combination but supplying materially different jazz Content may be treated as not as described rather than a change of mind.

12.6 Duplicate purchases

Where the same Customer accidentally purchases the same Digital Content more than once, TMO may refund the duplicate transaction after verification.

12.7 Effect of refund or chargeback

TMO may remove or suspend Digital Content access where the purchase is refunded, reversed, charged back, fraudulent or otherwise invalid.

12.8 Continuing access

A Seller’s Pro Membership ending does not by itself remove a Customer’s legitimate access to previously purchased Digital Content.

Unless a Listing clearly states a fixed access period, TMO will use reasonable efforts to maintain purchased access through My Library while TMO continues operating the relevant feature and has the legal and technical ability to provide access. This is not a guarantee of permanent or uninterrupted hosting.

If purchased access becomes permanently unavailable, the Customer may have rights against the Seller and, where applicable, TMO under law.

13. Services generally

13.1 Service categories

Services may include classes and workshops, private lessons and coaching, choreography and creative direction, and other services permitted by TMO.

A Service may be delivered online, in person or through a combination, as stated in the Listing.

13.2 Communication and fulfilment

After purchase, TMO may connect the Customer and Seller through a Service DM and may share transaction contact details reasonably required for fulfilment.

The Customer and Seller use that communication to arrange or confirm delivery details. TMO does not provide a scheduling calendar, attendance system, credit wallet or ongoing service-management system unless a feature expressly says otherwise.

13.3 Seller control and responsibility

The Seller controls the professional delivery of the Service and remains responsible for supplying everything promised in the Listing and agreed with the Customer.

13.4 Service statuses

Depending on the Service type:

• a one-off Service is released through the completion process in clause 14;

• a Program, Pass, Package or Bundle is released through the commencement or activation process in clause 15; and

• an Event is released through the Event completion process in clause 16.

14. One-off Services

14.1 Completion action

After a one-off Service has actually been delivered, the Seller must use the Platform action to mark the Service as completed.

The Seller must not mark a Service completed before delivery or use the completion action to pressure a Customer or obtain early release.

14.2 Customer notice and review

When the Seller marks the Service completed, TMO will make a reasonable effort to notify the Customer and provide a clear method to confirm completion or report a problem.

The 72-Hour Review Window then begins.

14.3 Release

The Customer may confirm completion before the window ends. If the Customer reports no issue during the 72-Hour Review Window, TMO may authorise the Seller’s Earnings after the window expires.

A reported issue pauses the ordinary release process while the issue is addressed under these Terms.

15. Programs, Passes, Packages and Bundles

15.1 The packaged product

A Seller may offer a Program, Pass, Package or Bundle containing one or more classes, sessions, services, resources or deliverables, including different components, provided the Listing clearly describes what the Customer is buying.

The packaged product itself is the Marketplace Transaction. TMO does not ordinarily administer each underlying class, session, credit or milestone separately.

15.2 Commencement or activation

The Seller may mark the purchase Started or Activated only when the packaged product has genuinely commenced or become usable by the Customer. Depending on the Listing, this may occur when:

• the program actually starts;

• the Customer can use the pass;

• required access or instructions have been supplied; or

• the first substantive component begins.

The Seller must not activate a purchase merely because payment was made if the Customer cannot yet use or receive what was purchased.

15.3 Review and full release

When the Seller marks the purchase Started or Activated, TMO will make a reasonable effort to notify the Customer and the 72-Hour Review Window begins.

If no issue is reported during that window, TMO may authorise the full Seller Earnings for the package.

15.4 Ongoing responsibility after release

Release of Seller Earnings does not end the Seller’s obligation to provide every remaining component of the Program, Pass, Package or Bundle in accordance with the Listing, written agreements and applicable law.

15.5 Seller’s business rules

The Seller may set the package schedule, frequency, validity period, expiry, booking process, transferability, rescheduling and unused-component rules, provided those terms:

• are clearly disclosed before purchase;

• are not misleading or unfair;

• are honoured by the Seller; and

• do not remove rights that cannot lawfully be excluded.

After activation, ordinary questions about attendance, use of remaining sessions, expiry and ongoing fulfilment are primarily matters between the Customer and Seller. TMO may provide support but does not promise to manage each session or credit.

16. Events

16.1 Event completion

After an Event has actually concluded, the Seller or organiser must mark the Event completed. This begins the 72-Hour Review Window for the relevant Event transaction.

If no issue is reported during that window, TMO may authorise the Seller’s Earnings.

16.2 Seller or organiser cancellation

If the Seller or organiser cancels the Event, the Customer is entitled to a full refund unless the Customer voluntarily accepts a rescheduled date or another lawful alternative.

16.3 Material changes

If the Seller makes a material change to the Event date, time, location, delivery format, instructor or core experience, the Customer may accept the change or request a refund, subject to applicable law.

16.4 Customer cancellation

For a Customer’s voluntary cancellation, the cancellation policy clearly disclosed in the Event Listing applies, subject to these Terms and applicable law.

16.5 No-show and subjective dissatisfaction

A Customer who does not attend is not entitled to a refund unless the Listing, Seller or applicable law provides otherwise.

A Customer is not automatically entitled to a refund merely because they subjectively disliked an Event that was supplied as described. Genuine non-delivery, material misdescription, safety issues and failures to comply with applicable law remain reviewable.

17. The 72-Hour Review Window

17.1 Purpose

The 72-Hour Review Window is a limited pre-payout process that gives the Customer an opportunity to report a genuine issue before ordinary Seller transfer release.

It is not an escrow service, final acceptance of all Seller obligations, limitation period, waiver, or removal of consumer or other legal rights.

17.2 Start time

The window begins at the exact time recorded by the Platform when:

• a one-off Service is marked completed;

• a Program, Pass, Package or Bundle is marked Started or Activated; or

• an Event is marked completed.

17.3 Notice

TMO will make a reasonable effort to notify the Customer when the window begins and provide a clear method to confirm or report a problem. TMO may send reminders during the window.

A technical failure of a reminder does not validate a false Seller completion or activation. TMO may extend or reopen the pre-payout review where notice materially failed.

17.4 Customer options

During the window, the Customer may:

• confirm the relevant completion or commencement;

• report non-delivery, false activation, material misdescription, unusable access or another genuine issue; or

• take no action.

17.5 No response

If the Customer takes no action and no relevant issue has otherwise been reported, TMO may release Seller Earnings after 72 hours.

Silence does not mean that the Customer has waived statutory rights or agreed that all future components of an ongoing package have been performed.

17.6 Dispute hold

A timely report pauses ordinary release for the affected transaction while the parties attempt resolution or TMO makes an administrative Platform decision.

17.7 Seller cannot self-release

A Seller’s completion or activation action only starts the review process. It does not permit the Seller to bypass the window or independently release funds.

17.8 Accidental confirmation

A Customer who accidentally confirms should contact TMO promptly. If release has not occurred, TMO may pause it. If release has occurred, the matter will be handled under the ordinary refund and dispute provisions.

17.9 Administrative override

TMO may reasonably extend, pause, complete or override a status where necessary to address evidence of delivery, non-delivery, inactivity, fraud, system error, a legal requirement or another legitimate operational reason.

18. Service cancellations, rescheduling and no-shows

18.1 Customer cancellation more than 48 hours before commencement

For a one-off Service or a Program, Pass, Package or Bundle with an agreed future commencement time, a Customer who gives valid cancellation notice more than 48 hours before commencement is entitled under TMO’s voluntary policy to a full refund of the amount paid.

This policy is additional to any rights under applicable law.

18.2 Customer cancellation within 48 hours

If a Customer cancels within 48 hours of the agreed commencement, the Seller is not required to provide a voluntary refund unless the Listing offers a more generous policy.

To the extent reasonable and lawful, the Seller may retain up to the Service price to protect genuinely reserved time and lost booking opportunity. This clause does not apply to a Seller cancellation, non-delivery, material failure or another circumstance where law requires a remedy.

18.3 Notice of cancellation

A Customer may give cancellation notice through the relevant Service DM or TMO Support. The first verifiable timestamp controls, although TMO may require a Support request or additional information to process a refund.

18.4 Seller cancellation

If the Seller cancels before delivery, the Customer may choose:

• a full refund; or

• a rescheduled date or alternative expressly agreed by the Customer.

The Seller cannot force store credit or a reschedule instead of a refund where the Customer is entitled to a refund.

18.5 Seller no-show or non-delivery

If the Seller fails to attend or provide the Service, the Customer is entitled to a full refund unless the Customer voluntarily agrees to a reschedule or another lawful remedy.

18.6 Customer no-show

A Customer is a no-show where the Customer fails to attend or participate at the agreed time without validly cancelling or rescheduling.

Where the Seller was ready and able to provide the Service, the Seller may treat the Service as used and retain the Service price, subject to the Listing and applicable law.

18.7 Rescheduling

A Customer and Seller may agree to reschedule. A request made more than 48 hours before commencement should be considered reasonably, but neither party is required to accept a proposed date that is not suitable unless the Listing or law says otherwise.

18.8 Time zones

For an in-person Service, cancellation and commencement times are determined using the local time zone of the agreed venue.

For an online Service, the time zone stated in the Listing or expressly agreed in writing applies.

18.9 Ongoing packages after activation

Once a Program, Pass, Package or Bundle has commenced or been activated, cancellation of unused components is governed by the Listing, any written agreement between the Customer and Seller, and applicable law.

TMO does not ordinarily calculate or administer unused sessions or credits unless the Platform expressly provides that feature.

19. Refunds and consumer remedies

19.1 Non-excludable rights

Nothing in these Terms excludes, restricts or modifies a consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified.

19.2 Change of mind is different from a legal remedy

A voluntary change-of-mind refund is available only where these Terms, the Listing or the Seller expressly provides it.

A claim that a purchase was not supplied, was materially not as described, was faulty or failed to comply with a consumer guarantee is not treated merely as change of mind.

19.3 First contact

Where practical, a Customer should first contact the Seller through the Service DM or other provided channel and explain the issue and requested outcome. TMO Support is available for escalation.

19.4 Available outcomes

Depending on the purchase, seriousness of the issue and applicable law, an outcome may include:

• correction of access;

• supply of the correct Digital Content;

• re-performance of a Service;

• an agreed reschedule;

• a partial refund;

• a full refund;

• cancellation of unused future components; or

• another lawful remedy.

19.5 Refund method

Refunds are ordinarily returned to the original payment method. The Payment Provider and the Customer’s bank determine how long the refund takes to appear.

19.6 Full and partial refunds

A full refund under these Terms means the full amount paid by the Customer for the affected transaction. TMO does not deduct its commission from a Customer refund.

A partial refund may be appropriate for a divisible purchase where part was properly supplied and the parties or applicable law support a proportional outcome.

19.7 Refund before Seller release

Where Seller Earnings have not been released, TMO may cancel the release and process the refund through the Platform.

19.8 Refund after Seller release

Where Seller Earnings have already been released, TMO may still process or fund a valid refund and recover the Seller-attributable amount under clause 22.

19.9 Commission and fees after refund

TMO may reverse or recalculate commission and Seller Earnings to give effect to a refund.

Where a full Marketplace Transaction is validly refunded, TMO will not retain its ordinary marketplace commission unless a separate lawful amount was clearly disclosed and is properly payable.

A Seller may remain responsible for unrecovered processing costs, dispute fees or other losses caused by the Seller’s cancellation, non-delivery, breach, misdescription, unlawful Content or other Seller-attributable conduct.

19.10 No arbitrary deadline

A Platform reporting or review window does not replace or shorten any legal period during which a Customer may be entitled to a remedy.

20. Marketplace disputes

20.1 Direct resolution first

The Customer and Seller should first make a genuine attempt to resolve a Marketplace Transaction issue directly, where appropriate and safe.

20.2 TMO support and evidence

TMO may ask either party for reasonable evidence, including:

• the Listing and checkout record;

• Service DM messages and relevant emails;

• agreed dates, times and locations;

• access, attendance or delivery records;

• photographs, recordings or documents;

• proof of refund or payment; and

• other information reasonably relevant to the transaction.

Each party must respond honestly and within the reasonable timeframe stated by TMO.

20.3 TMO’s administrative role

TMO may facilitate communication and may make a reasonable administrative decision about whether to hold, release, refund, reverse or offset Platform funds based on the available evidence, these Terms, Payment Provider requirements and applicable law.

TMO does not promise to adjudicate every subjective disagreement about style, preference, personality or creative quality.

20.4 No guaranteed outcome

TMO cannot guarantee that every dispute will be resolved to either party’s satisfaction or that Seller funds will be recoverable after payout.

20.5 Safety and misconduct

TMO may bypass direct resolution and act immediately where a report involves credible fraud, threats, harassment, sexual misconduct, child safety, unlawful conduct or another serious risk.

21. Chargebacks and card disputes

21.1 Contact first where practical

Before initiating a chargeback or card dispute, a Customer should contact the Seller and TMO where practical so the issue can be investigated and resolved through the Marketplace.

Nothing in these Terms prevents a Customer exercising a lawful right to contact the Customer’s bank, card issuer, regulator, tribunal or court.

21.2 No double recovery

A Customer must not retain both:

• a refund, credit or other payment from TMO or the Seller; and

• chargeback proceeds for the same amount and issue.

If double recovery occurs, the Customer must promptly return the duplicate amount.

21.3 Cooperation

Users must provide reasonable and truthful information required to respond to a chargeback or payment investigation.

21.4 Abuse

A knowingly false, fraudulent or abusive chargeback is a serious breach and may result in Account restriction or recovery action.

21.5 Seller-caused chargebacks

The Seller is financially responsible for valid chargebacks, refunds and associated Payment Provider fees to the extent they arise from the Seller’s non-delivery, cancellation, breach, fraud, unlawful Content, material misdescription or other Seller-attributable conduct.

The Seller is not responsible to the extent the loss was caused solely by TMO’s own breach, fraud or error.

22. Recovery from Sellers after payout

22.1 Seller liability

A Seller must reimburse TMO for an amount TMO validly pays or incurs because of a Seller-attributable refund, chargeback, reversal, penalty, claim or transaction correction.

22.2 Recovery methods

To the extent permitted by law and the Payment Provider, the Seller authorises TMO or the Payment Provider to recover an amount validly owing by:

• reversing all or part of a transfer;

• applying available connected-account or Platform-held balances;

• offsetting the amount against future Seller Earnings or payouts;

• withholding a future transfer while the amount remains unpaid; or

• requiring direct reimbursement by a reasonable due date.

22.3 Limits and information

TMO will not recover more than the amount reasonably attributable to the liability, including any lawful processing, dispute or recovery cost.

On reasonable request, TMO will provide available transaction information explaining the adjustment, subject to confidentiality, fraud-prevention and legal restrictions.

22.4 Survival

A Seller’s obligations under this clause continue after the Seller’s Pro Membership or Account ends.

23. TMO intervention rights

23.1 Available actions

Where TMO has reasonable grounds and acts proportionately, TMO may:

• delay or withhold a transfer or payout;

• investigate a transaction or Account;

• request evidence or identity verification;

• pause a 72-Hour Review Window;

• cancel or refund a transaction;

• reverse or recover Seller transfers;

• offset valid liabilities against future Seller Earnings;

• remove a Listing or Content;

• restrict new sales; or

• suspend or terminate an Account.

23.2 Grounds

TMO may act under this clause for suspected fraud, payment abuse, non-delivery, repeated no-shows, serious complaints, legal or Payment Provider requirements, security risks, intellectual property infringement, an unpaid liability or a breach of these Terms.

23.3 Not arbitrary

TMO will not exercise these rights arbitrarily. Where appropriate, TMO will consider the nature of the issue, available evidence, urgency, User history, ability to remedy the issue and impact on Customers and Sellers.

24. Safety, qualifications, insurance and taxes

24.1 Shared responsibility

Users are responsible for taking reasonable precautions when meeting, teaching, performing, hiring, attending or otherwise interacting in person or online.

24.2 Seller obligations

A Seller must determine and maintain any qualification, licence, permit, registration, insurance, child-safety clearance, first-aid capability or professional standard required for the Seller’s particular Service, Event, location and participants.

24.3 Customer obligations

A Customer must:

• follow reasonable safety and participation instructions;

• disclose information reasonably necessary for safe participation where appropriate;

• use authorised payment methods; and

• not request unlawful or unsafe conduct.

24.4 No general background-check warranty

Unless TMO expressly states otherwise for a particular User or badge, TMO does not conduct or guarantee police, child-safety, health, drug, employment, qualification or reference checks.

A verification or badge confirms only the matter expressly described and does not guarantee suitability, safety or future conduct.

24.5 Taxes

Sellers remain responsible for their own tax affairs. Stripe Express or another connected account does not make TMO the Seller’s accountant or remove the Seller’s tax obligations.

25. TMO Support and separate management services

25.1 General support and career guidance

TMO may provide Platform support, educational information and general career guidance. This support is intended to help Users understand and use the Platform and make informed career decisions.

It is not legal, tax, financial, medical or other regulated professional advice and does not guarantee a booking, representation, income or career outcome.

25.2 Separate job management or professional services

TMO or a person associated with TMO may, in selected cases, separately agree to provide job management, coordination, consulting or another professional service.

That work:

• is not automatically included in an Account, Pro Membership, enquiry or Marketplace Transaction;

• requires an express separate agreement or written confirmation;

• may involve a separate fee or invoice; and

• is governed by the separate terms agreed for that work.

Using the ordinary Platform does not appoint TMO as a manager or agent.

26. Suspension and termination

26.1 Grounds

TMO may restrict, suspend or terminate an Account or feature where reasonably necessary because of:

• fraud, chargeback abuse or suspicious payments;

• threats, harassment, discrimination or serious misconduct;

• illegal activity or serious safety concerns;

• intellectual property or privacy infringement;

• repeated Seller cancellation, no-show or non-performance;

• material or repeated breach of these Terms;

• failure to pay a valid amount;

• a Payment Provider, security or regulatory requirement; or

• another material risk to Users, TMO or the Platform.

26.2 Immediate action and opportunity to remedy

TMO may act immediately where the issue involves serious fraud, safety, illegality, security, child protection, payment risk or another urgent concern.

For an ordinary and reasonably remediable breach, TMO will generally provide a warning or reasonable opportunity to correct the issue where appropriate.

26.3 Restoration

TMO may restore an Account or feature where a restriction was mistaken, the issue has been resolved, or restoration is otherwise appropriate.

Termination is not automatically irreversible merely because an error occurred.

26.4 Existing obligations

Suspension or termination does not erase existing obligations. TMO may:

• stop new sales;

• hold Seller Earnings;

• require fulfilment, cancellation or refund of active orders;

• preserve Customer access to legitimate purchases; and

• retain records needed for legal, payment, tax, safety or dispute purposes.

26.5 Membership effect

If TMO terminates an Account for a serious User breach, unused membership fees are not automatically refundable, except where law requires otherwise.

If TMO permanently ends a paid Account without User breach, TMO will provide a fair remedy for the unused prepaid period where reasonably appropriate or legally required.

26.6 Review request

A User may contact TMO Support to request review of a restriction, suspension or termination and provide relevant information.

27. Platform availability and third-party services

27.1 Reasonable efforts, no uninterrupted-service guarantee

TMO will use reasonable efforts to operate and maintain the Platform but does not guarantee that it will always be uninterrupted, error-free, secure, compatible or available.

Maintenance, updates, external outages, cyber incidents, legal requirements and third-party failures may affect access.

27.2 Third-party systems

The Platform depends on third-party services such as payment processing, video hosting, email, hosting, identity tools and WordPress-related systems. Those providers may have their own terms, privacy practices, outages and restrictions.

TMO is not responsible for a third party’s acts or omissions except to the extent TMO is legally responsible for selecting, configuring or using that provider.

27.3 External links

The Platform may link to external websites. TMO does not control or endorse external content merely by linking to it.

27.4 Data and backups

TMO may maintain backups and recovery processes but does not guarantee that every item of Content or data can be recovered in every circumstance.

Users should retain copies of important original Content, contracts and business records.

27.5 Changes to features

TMO may improve, replace, restrict or discontinue features where reasonably necessary. TMO will consider existing paid access and active obligations and provide reasonable notice of a material adverse change where practicable.

28. Liability

28.1 Non-excludable rights

Nothing in these Terms excludes, restricts or modifies:

• any consumer guarantee or other right that cannot lawfully be excluded, restricted or modified;

• liability for fraud or wilful misconduct; or

• any other liability that cannot lawfully be excluded.

28.2 Seller and User conduct

Subject to clause 28.1, TMO is not responsible for performing a third-party Seller’s contract or for loss caused by a User’s conduct, Content, Service, Event, misrepresentation, non-payment, injury or breach.

This does not exclude liability to the extent the loss was caused by TMO’s own breach of these Terms or applicable law.

28.3 Indirect loss

To the extent permitted by law, TMO is not liable for indirect, incidental, special or consequential loss, or loss of profit, revenue, opportunity, goodwill, reputation or data, arising from use of the Platform or another User’s conduct.

This exclusion does not apply where the loss cannot lawfully be excluded.

28.4 Limitation where legally permitted

Where a statutory guarantee applies and the law permits TMO to limit the remedy, TMO’s liability may, at TMO’s option, be limited to:

• supplying the relevant TMO service again; or

• paying the reasonable cost of having that TMO service supplied again.

This limitation does not apply where the law does not permit it.

28.5 Mitigation

A person claiming loss must take reasonable steps to avoid or reduce that loss.

29. Indemnity

29.1 User indemnity

To the extent permitted by law, you indemnify TMO and its officers, employees and contractors against a third-party claim, loss, liability, penalty and reasonable legal cost to the extent caused by:

• your material breach of these Terms;

• Content you upload or sell;

• your infringement of intellectual property, privacy or other rights;

• your unlawful, fraudulent, negligent or wilful conduct;

• a Service, Event or Digital Content you provide;

• your failure to meet tax, licensing, employment, safety or insurance obligations; or

• a Customer refund or chargeback for which you are responsible under these Terms.

29.2 Fair allocation

The indemnity is reduced to the extent that TMO’s own breach, negligence, fraud or wilful misconduct caused or contributed to the loss.

29.3 Claims process

TMO must give reasonable notice of a third-party claim where practicable and must not unreasonably settle a claim in a way that imposes an admission or non-monetary obligation on you without consultation.

30. Privacy, messages and transaction information

30.1 Privacy Policy

TMO handles personal information in accordance with the Privacy Policy and applicable law.

30.2 Marketplace data sharing

TMO may share a Customer’s name, contact details, purchase information and other relevant transaction data with the applicable Seller to facilitate delivery, support, refunds, safety and legal compliance.

30.3 Platform communications

Where reasonably necessary and permitted by law, TMO may access, preserve or review Platform communications in order to:

• provide transaction support;

• investigate a report or dispute;

• prevent fraud or safety harm;

• enforce these Terms; or

• comply with legal obligations.

30.4 Seller privacy responsibility

A Seller is independently responsible for protecting personal information received from Customers and complying with applicable privacy, spam and data-protection laws.

31. Changes to these Terms

31.1 Prospective changes

TMO may update these Terms to reflect Platform changes, legal requirements, security needs, Payment Provider rules or reasonable business changes.

Changes apply prospectively and do not retrospectively alter a completed Marketplace Transaction unless law requires otherwise or the affected parties agree.

31.2 Notice

TMO will provide reasonable notice of a material change by email, dashboard notice or prominent Platform notice.

A Pro Membership price or marketplace commission change affecting an existing renewal will be notified in accordance with clause 6.4.

31.3 Urgent changes

TMO may make an urgent change with shorter notice where reasonably necessary to address law, fraud, security, payment-system requirements or serious harm.

31.4 If you do not agree

If you do not agree to a material change, you may stop using the Platform, close your Account and cancel future Pro renewal before the change takes effect. Existing transaction and payment obligations continue.

32. General

32.1 Governing law

These Terms are governed by the laws of Queensland, Australia.

The courts of Queensland have non-exclusive jurisdiction in relation to disputes arising from these Terms.

Nothing in this clause prevents a consumer relying on mandatory rights or protections that apply in the consumer’s jurisdiction and cannot lawfully be excluded.

32.2 Severability

If a provision is void, unlawful or unenforceable, it is severed to the minimum extent necessary. The remaining provisions continue.

32.3 No waiver

A failure or delay in enforcing a right is not a waiver of that right.

32.4 Assignment

You must not transfer your Account or assign your rights or obligations under these Terms without TMO’s written consent.

TMO may assign or transfer these Terms as part of a genuine corporate restructure, company-name change, financing, sale or transfer of the Platform business, provided the transfer does not remove non-excludable rights. TMO will give reasonable notice where practicable.

32.5 Entire agreement

These Terms, the Privacy Policy, the applicable Listing and any valid incorporated policy form the agreement relating to ordinary Platform use and Marketplace Transactions.

A separately signed or expressly accepted TMO agreement governs only the separate service it covers.

32.6 Survival

Clauses concerning payments, refunds, recovery, intellectual property, privacy, disputes, liability, indemnity and existing Customer obligations survive Account closure or termination to the extent necessary to give them effect.

32.7 Interpretation

Headings are for convenience and do not limit interpretation. Words such as “including” do not limit the words that follow.

32.8 Contact and notices

Legal notices and requests under these Terms may be sent to:

admin@themovementorg.com

TMO may provide notices to the email address registered to your Account or through the Platform.